Orders Related Questions

We are based out of Maryland, United States and run the company as an e-commerce site.

Most of our orders are picked, packed and handed over to the shipping partners within 2-3 days from the moment we receive them. A small percentage of our orders from certain warehouses can take 3-4 days to move through that process. Our warehouse staff in all our locations work tirelessly to get orders out and into the hands of the carriers as quickly as humanly possible. As soon as they do, our system will issue you with the tracking number associated with your order

Our Shipments mostly take 2-3 days after order processing depending upon your location.

We care about our customers and therefore offer a 30 day Return Policywhich allows customers to return a product for a replacement, exchange or refund. When we send the replaced product, we do not charge any other shipping or restocking fee. If you purchased a product from us and are not happy with it, you may return it within 3 days of your purchase for a full refund. Please refer to our refund policy page for full details. All products must be in new and unused condition with original packaging in order to receive a refund and or exchange.

Please reach out to support@bubsibear.com if you have any concerns with your purchase. Please refer to our return policy here.

Please not that our fulfillment centers process quickly to make sure orders reach our customers in a timely fashion. This less expensive a short window to change an order but we will try our best to help. Our sales are final and cannot be cancelled. Please reach out to sales support@bubsibear.com so we can help.

Shoes Related Questions

Bubsi Bear Shocksies are a combination of a sock and shoe in one so there is no need to wear additional socks. Unless you want to!

Yes! Busbsi Bear shocksies are cozy enough to be worn all year round with a non slip silicone grip making it easier to walk in on those rainy days. However, the top part is made of cotton similar to a sock so it will get wet if soaked. We do have models that are more suited for winter days.

The top part of the shoe which resembles a sock is made of 80% cotton and 20% polyester and the sole is made of silicone rubber. All the materials are safe and non-toxic.

Yes, we do! Please refer to the sizing guidelines on how to properly measure your kiddos feet. You may check it out the Sizing Chart

Absolutely! Those chunky little feet will have plenty of room to run around in. The shoe molds to each individual’s shape of foot making it the most comfortable shoe your little one will ever wear.

Oh yes!! It is like walking on clouds! Imagine if you could walk around in your socks all day? Wouldn’t that be amazing? You’ll be so happy you bought them and trust us when we say, your munchkin will not want to take them off! Just check out our reviews!

They are easy to slip on, but not so easy to slip off so you can rest assured that your child will not be tugging to take them off. However, they are so comfortable that those days of wrestling with them to keep their shoes on will be gone.

YES YES YES!! Amazing right? Just slip these little shoes right in your washing machine and wash them as you would any cloths. We do recommend to let them air dry.  

Shipping Related Questions

We ship worldwide, but if your country not be supported by our logistics, we will inform you right away and make necessary changes to your order. To know more about our destination listings, contact us at hello@bubsibear.com

We shipped products from Maryland USA & we have very strong relationships with manufacturers in Europe, Asia, and the US.

Yes, we offer free shipping to USA and Canada only.

Your exact delivery date will be dependent on the shipping address and a tracking number will be provided for you at the time the shipment goes out. Most orders will be shipped within 7 days of the order date unless otherwise specified.

Yes we do.

Bubsi Bear is not liable if the wrong address is placed at the time of your order. We will make all efforts possible to track your order if it has not reached your location. A tracking number will be provided with every order and product will ship through USPS service. Please reach out to support@bubsibear.com if you have not received your order within 30 days of the original purchase date.

This is a rare case where a shipment shows DELIVERED but was not received by the customer. This can happen if someone else has signed the package or it would be a mistake made by the shipping company. In this case, we recommend you to ask other members of your family or neighbors to see if one of them could have signed it. It could also still be at your local post office awaiting for you to go and pick it up. If you still didn't find your order after doing what was stated above then please contact us at hello@bubsibear.com, so we can help you with your concern.

Product Related Questions

We have very strong relationships with manufacturers in Europe, Asia and the US which offer the best quality products at an affordable price. Our aim is to offer the best Quality with a good price range to our esteemed customers.

To be notified of a product restock, simply go to the contact us page, fill up the form and enter a message "Email Me When (Name of Product) Back in Stock". By doing this, you'll surely be notified once a product has been re-stocked.

If your product has arrived damaged or incorrect, please contact us within 48 hours of the product's arrival for a resolution.